Return Policy
Return Policy
At Maytenstudio, we strive to provide you with high-quality products that you'll love. However, we understand that there may be situations where you'd like to return an item. Our return policy is designed to be fair and transparent, ensuring a hassle-free shopping experience.
Quality Matters to Us
We take great pride in the quality of our products. If you believe you've received an item with a quality issue, please contact us within 14 days of receiving your order. We will assess the issue and, if confirmed, provide you with a full refund or a replacement at no additional cost to you. Your satisfaction is our priority, and we want to make it right.
Non-Quality Issues
For reasons unrelated to quality (e.g., wrong size, change of mind, or color preference), we do not offer refunds or exchanges. Please make sure to review the product descriptions, sizing guides, and colors carefully before making a purchase.
Steps to Request a Refund for Quality Issues
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Contact Us: If you believe you've received a product with a quality issue, please contact our customer support team at maytenstudio@gmail.com within 14 days of receiving your order. Provide clear photos or other evidence of the quality issue.
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Assessment: Our team will assess the provided information to determine if the issue is indeed related to quality.
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Resolution: If the quality issue is confirmed, we will provide you with a full refund or a replacement, depending on your preference. The refund will be processed using the original payment method.
Shipping Costs
Shipping costs for returns related to quality issues will be covered by Maytenstudio.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out to our customer support team at Maytenstudio@gmail.com. We're here to help and ensure your satisfaction.